Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the www.OnlineCakeStudio.com website selected by the user in the checkout process.  

Orders are processed in time slots and we accept cancellation requests with reference to the time slot selected by the customer in order placed. Consider conditions stated below –

1. If the cancellation request comes to Online Cake Studio before 24 hours to the start of the time slot selected – 20% of order value is charged as cancellation charges. 80% refund to Bank Account. NOTE – 90% refund can be requested in the Online Cake Studio wallet, where we waive 10% off cancellation charges.
2. If the cancellation request comes to Online Cake Studio between 12 – 24 hours before the start of the time slot selected then – 30% of order value will be deducted as cancellation charges. 70% refund to Bank Account. NOTE – 90% refund can be requested in the Online Cake Studio wallet, where we waive 20% off cancellation charges.
3. If the cancellation request comes to Online Cake Studio within 12 hours to the start of the time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Online Cake Studio wallet applicable.

In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of the company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by the customer to overrule the above stated clause.

NO cancellation requests are accepted on order placed in following categories.

1. Same day delivery category – If your date of placing an order and delivery date of that order are the same, we do not accept cancellation requests. If you cancel it, or the receiver does not receive it – you are not entitled to any refund.
2. Same day mid-night delivery orders can not be cancelled.
3. Special day orders can not be cancelled and no refund is initiated for them.

Refund Policy

Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to the customer. In such cases the amount paid by the customer is fully refunded to the Online Cake Studio wallet or bank account.

Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made and order will be cancelled. No refund will be made in such a case.

The refunds are only initiated once the customer confirms over mail that where the refund has to be done – Online Cake Studio wallet or bank account.

Refund will be credited in Online Cake Studio Wallet on orders which are processing within 48 hours of delivery date

Refunds are processed to your payment method within 15 working days.