Cancellation Policy
Please read the below stated points for any cancellations.
Please understand that the points mentioned in the policies are with reference to the time slots on the www.onlinecakestudio.com website selected by the user in checkout process.
Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below –
- If the cancellation request comes to Online Cake Studio before 24 hours to the start of time slot selected – 30% of order value is charged as cancellation charges. 70% refund to Bank Account. NOTE – 100% refund can be requested in Online Cake Studio wallet, where we waive off cancellation charges.
- If the cancellation request comes to Online Cake Studio between 12 – 24 hours before the start of time slot selected then – 50% of order value will be deducted as cancellation charges. 50% refund to Bank Account. NOTE – 100% refund can be requested in Online Cake Studio’s wallet, where we waive off cancellation charges.
- If cancellation is request comes to Online Cake Studio within 12 hours to the start of time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Online Cake Studio wallet applicable.
In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.
NO cancellation requests are accepted on order placed in following categories.
- Same day delivery category – If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it – you are not entitled to any refund.
- Same day mid-night delivery orders cannot be cancelled.
- Special day orders cannot be cancelled and no refund is initiated for them.